Resort Properties of Angel Fire.

POLICIES AND REGULATIONS

Welcome to Resort Properties of Angel Fire
To make your trip more enjoyable, please read carefully.

Feel free to contact Resort Properties at 800-338-2589, should you have any questions or problems.

• Please check in at Resort Properties, located inside the lobby of the Gold Creek condos at 28 Aspen in Angel Fire. Our office hours, during the winter months, are 8:00-5:00. For late arrivals, the lobby stays open 24 hours a day. If you arrive after 5:00 p.m., we automatically (from a list of arrivals) leave an envelope out for you with map and keys inside. Just look for the envelope with your name on it. We do ask that you check-in with us the following morning.
• Each condo and/or home is fully furnished, including linens, basic pots and pans (if your are planning on making a special recipe that requires a particular size dish, please bring it with you), towels, blankets, pillows and small appliances. We also furnish supplies, including paper towels, toilet tissue, Kleenex, dishwashing liquid, dishwasher soap and trash bags, sufficient for a three-night stay. If you need more supplies during your stay, you may purchase them either at the local grocery store or at the check-in office. If your unit comes equipped with a washer/dryer, you will need to supply your own detergent, as we do not provide it due to allergies. Each unit is stocked with towels according to the number of people the unit can sleep. Should you desire a towel exchange during your stay, you may either choose to wash your towels in your unit (providing your unit has a w/d) or exchange them at the check-in office for a fee of $15.00. A total restock of fresh towels and supplies may be purchased at the check-in office for a fee of $25.00. Should you know in advance that you will be needing more supplies, extra pillows or blankets, you may want to bring these items from home.
• Please do not attempt to bring pets unless pre-arrangement has been made with Resort Properties. Most condos and/or homes do not allow pets and will charge a non-refundable damage fee if pets are brought in without permission, as well as the normal nightly rate. If you are planning on traveling with your pet, please notify Resort Properties before arriving to verify whether or not your unit is pet-friendly. There is a nightly pet fee of $10.00, as well as an additional pet deposit if your unit is pet-friendly. If your unit is not pet-friendly, Resort Properties will be happy to refer you to a boarding facility.
• If your unit comes equipped with a fireplace or wood-burning stove, firewood will be provided. Fire starters, enough for a three-night stay, are provided as well. You may purchase additional fire starters at the check-in office for $1.00 each or at the local grocery store.
  
• All Resort Properties condos and/or homes have either cable or satellite TV with limited channel options. All units have either VCR or DVD players as well.
• All condos and/or homes are individually owned, thus each unit varies slightly in inventory. Should you require an item that is lacking in your unit, our staff will be happy to try to locate one for you.
• Fax, copy machine and Internet service is available at Resort Properties for a nominal fee. Wireless Internet is available in the lobby of the Gold Creek Condos at no charge.
• All condos require a $200 security deposit at the time of check in. All homes require a $300 security deposit at the time of check in.
• A deposit of 50 % is required on all reservations. Final payment on all reservations is due in full 15 days prior to your arrival on all dates, with the exception of Dec 15-Jan 5 and March 5-23 where payment is due in full 30 days prior. Cancellations must be recieved prior to your final payment due date in order to receive a refund of your deposit less a $50 handling fee. No refunds will be issued on cancellations made less than 15 days prior to arrival date on all non-holiday reservations and less than 30 days prior to arrival date for reservations during the dates of Dec 15-Jan 5 and March 5-25. Traveler's Insurance is availble for a nominal feee and is highly reccomended. To purchase traveler's insurance please contact our office at 575-377-6441. Traveler's Insurance purchases must be made prior to your final payment due date.