Policies

Resort Properties of Angel Fire Policies 

All necessary contact information:

Main office – 575.377.6441
Fax – 575.377.3814
Email – rentals@angelfirenewmexico.us

After Hours EMERGENCY ONLY – 888.357.3497

To make your trip more enjoyable, please read carefully.
REMEMBER YOUR TOTAL DOES NOT REFLECT THE DAMAGE DEPOSIT OF 2.5% OF YOUR NIGHTLY TOTAL, BOOKING FEE OF $25 AND CLEANING FEE UP TO $150.

Confirmation 

You will receive your reservation confirmation via email. We know that mistakes can happen so please be sure that once you receive your confirmation that you verify the accuracy of the reservation. We do require that you sign the signature page of the confirmation letter and return to Resort Properties via email, fax or USPS mail within 72 hours after receiving the confirmation letter.

Check-in Procedure:
Check in at Resort Properties of Angel Fire located at 52 North Angel Fire Road/The Village Center between 4:00 pm and 5:00 pm. After hours check in procedures will be provided to you in your confirmation letter. Early check in may be available for a $25 fee. A valid credit card must be provided at check in to hold for any damages beyond what our damage protection insurance covers or for missing property during your stay. Each property is inspected prior to arrival and once again after your departure.
 
Check-out Procedure:
Check out time is 10:00 am on the departure date. All keys must be returned to the office. If you departing before office hours keys can be left in the drop box located at the check-in office. For all keys that are not returned to the office there will be a $10 charge per key. We do require that all trash is taken to the dumpster and you load all dirty dishes and start the dishwasher prior to departure.
 
Items Provided:
Each property is fully furnished, including linens, basic pots and pans (if you are planning on making a special recipe that requires a particular size dish, please bring it with you), towels, blankets, pillows and small appliances. We also furnish supplies, including paper towels, toilet tissue, Kleenex, dish-washing liquid, dishwasher soap and trash bags, sufficient for a three night stay. If you need more supplies you may purchase them at the local grocery store or at the check in office. If your unit comes equipped with a washer/dryer, you will need to supply your own detergent, as we do not provide it due to allergies. Each unit is stocked with towels according to the number of people the unit can sleep. Should you desire a towel exchange during your stay, you may either choose to wash your towels in your unit (providing your unit has a w/d) or exchange them at the check- in office for a fee of $10. Should you know in advance that you will need more supplies, extra pillows or blankets you may want to bring them from home.