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  • Q1) Should I purchase travel insurance?

    A: If you are traveling from out of state, we recommend you purchase travel insurance. You can purchase a policy for a small amount that will cover your vacation for many unforeseeable circumstances. As opposed to other vacation destinations, traveling to the mountains poses extra risks. A few examples include canceled or delayed flights, impassable road conditions, and skiing injuries. Though we truly sympathize with our guests when something unfortunate happens, there are not very many circumstances in which we can provide refunds or reschedule your trip. It is precisely for this reason that you should carefully consider purchasing travel insurance. https://www.generalitravelinsurance.com/

  • Q2) Is a vacation rental different from a hotel?

    A: Booking a vacation rental is like staying at the house of a friend. In our vacation rentals you will experience significantly more space, privacy, and comforts that feel like home, including a kitchen and a location that is beyond what most hotels can offer. All this at a significantly lower cost than a hotel with comparable features. But these benefits bring different considerations than a hotel. More privacy means that most guests do not want daily housekeeping. We offer a check-out clean and, for an added fee, mid-stay cleans. We also offer a starter supply of some consumables, including, paper towels, toilet paper, dish soap and more, but these items are not restocked during a stay. A kitchen allows you to make home-cooked meals and guests will likely visit the store to purchase groceries.Self-sufficiency is key to a happy stay in a vacation rental. We do provide housekeeping and 24/7 maintenance, but these are primarily for properties in between stays. Our staff services vacation rentals across several square miles, unlike a hotel that manages a single building. We have to strike a balance between cost and service, and have found that our current system has struck this balance as most of our guests are satisfied with their stays.Hotels roll their housekeeping costs into their nightly rates. We choose to simply charge our guests the cost of a check-out clean regardless of the number of nights in their stay so our cleaning fee is broken out. The housekeeping staff for a hotel cleans the same type of room with limited furnishings in a single building. Dirty linens are returned to a location within the same building. Our housekeeping staff cleans homes, some with several bedrooms and bathrooms, across several square miles that are full of furnishings and extra items. Dirty linens must be returned to a centralized location. A standard hotel room can be cleaned in fifteen minutes. A standard 2-bedroom vacation rental can take up to three hours to clean. To keep costs down and to increase efficiency, we ask guests to help our staff by loading and running the dishwasher and emptying the trash. This allows our cleaning staff to move through properties efficiently and helps to keep costs down.Our hope is that our guests understand the difference between booking a hotel and a vacation rental. Together we can provide affordable vacation rentals and happy stays for everyone!

  • Q3) What is provided at the property?

    A: Each rental property is fully furnished, including small appliances, basic pots and pans (if you are planning on making a special recipe that requires a particular sized dish, please bring it with you), linens, towels, blankets, pillows. Each unit is stocked with towels according to the number of people the unit can sleep. Should you desire a towel exchange during your stay, you may either choose to wash your towels in your unit (providing your unit has a washer/dryer) or exchange them at the office. Should you know in advance that you will need more supplies such as extra pillows or blankets, you may want to bring these items from home.We also furnish supplies sufficient for a three-night stay: paper towels, toilet tissue, facial tissue, liquid dish soap, dishwasher pods, scrubbing sponge, trash bags, bath soap, make-up wipes, shampoo and conditioner. If you need more supplies during your stay, you may purchase them either at the local grocery store or at our office. If your unit comes equipped with a washer/dryer, you will need to supply your own laundry detergent.

  • Q4) Can Resort Properties of Angel Fire handle large groups?

    A: We have the capacity to accommodate large groups at one time. Many of our properties are in the same building and in some instances right next door to each other. Please call us to discuss your large group needs - (575) 377-6441.

  • Q5) Does Resort Properties of Angel Fire offer wedding services

    A: We do not coordinate weddings, but if you are looking to save a lot of money on the exact same lodging that our competitors bundle in their “wedding packages”, then compare the price of a competitor’s wedding package to the total price of booking everything a la carte. When you do the math, you’ll find out you’re paying a premium just to purchase everything together in a package.

  • Q6) How do I check-in to the property I am staying at?

    A: You can check-in at the Resort Properties of Angel Fire office, 3407 Mountain View Blvd, Unit 11, Angel Fire, NM 87710, between 4:00 pm and 5:00 pm. Each property is inspected prior to arrival and again post departure. If you need to check-in after hours, we will include arrival instructions in your confirmation email. Early check-in may be available for an additional fee.

  • Q7) How do I check-out of the property I am staying at?

    A: Check-out time is 10:00 am on the departure date (a late check-out may be available for an additional fee). Please make sure all doors and windows are secure, load and start the dishwasher, leave sheets/ towels as is (do NOT put in washer) and take all trash to any of the area dumpsters (failure to remove trash or leaving dirty dishes will result in additional fees). All keys must be returned to the Resort Properties of Angel Fire office located at 3407 Mountain View Blvd, Unit 11. If you need to return the keys after regular office hours, you may leave the keys in the red key-drop box conveniently located outside the office. All keys not returned will be charged a fee not to exceed $50 per key.

  • Q8) What are the check-in and check-out times? Can I check-in early or check-out late?

    A: Check-in is after 4:00 pm; Check-out time is 10:00 am.

  • Q9) Can I check-in early or check-out late?

    A: Check-in is after 4:00 pm and check-out is at 10:00am. If you would like to request an early check-in or late check-out, you must call the RPAF (575-377-6441) no more than 48 hours in advance. Early check-in and late check-out times are available if another guest is NOT checking in or out on the same day. This service may be available for an additional fee.

  • Q10) Do you take a security deposit?

    A: Your reservation includes accidental damage insurance should you have an accident in the home. For your convenience, we have included the insurance premium of $28.50 to $68.50 (depending on the property size) in your total rental amount. The SafelyStay, Inc. Trust and Safety Fee includes up to $10,000 of coverage for contents damage and up to $100,000 OR $1,000,000 coverage for property damage and bodily injury, depending on the property. Complete terms regarding the Trust and Safety coverage can be found at www.safely.ai/resortpropertiesofangelfire. The Trust and Safety Fee is refundable only if the reservation is canceled in writing at least twenty-four (24) hours prior to the arrival date. Any deductible or minimum claim amount will be the responsibility of the Guest, and Resort Properties of Angel Fire will process using the form of payment on file for Guest. This excludes reservations with stays thirty (30) nights or greater.

  • Q11) What is the procedure if something is damaged?

    A: We believe in maintaining the integrity of the properties we manage. Please be aware that we hold guests accountable for unreasonable wear and tear or damage to the property. When you make your reservation, your credit card information is kept on file until you check out of the property and it has been cleaned. If there’s any damage to the property, you will be contacted and your credit card will be charged to cover the cost. Remember you are the guest at someone’s second home. All we expect is the same courtesy and respect you would show a friend if you were staying overnight.

  • Q12) What are the cleaning fees?

    A: Cleaning fees depend on the size of a property and are disclosed prior to booking. Every property we manage is professionally cleaned before/after every stay.

  • Q13) Are daily cleanings provided?

    A: The cost of your reservation includes stocked accommodations and a full-service professional cleaning after your stay. If you wish to have additional cleanings, we offer Light Cleans and Mid-Stay Cleans. We will be happy to arrange this at an additional cost and with at least 24 hours notice. Please note this service may not be available during the peak-season.

  • Q14) What is the refund policy if I need to cancel my reservation?

    A: 50% of the total is due at the time of booking. The remaining balance is due eight (8) weeks prior to arrival. Cancellation eight (8) weeks or less prior to arrival the total is non-refundable. Only the cleaning fee is fully refundable. All other charges and fees are non-refundable unless the property can be rebooked. If a rebooking occurs, then a refund will be provided based on the new booking amount. Rebooking fees may apply.All cancellations are subject to processing and sales tax when applicable. RPAF is not responsible for cancellations, delays or inconveniences, including but not limited to adverse weather conditions, flight cancellation, road closures, problems with technology, personal emergencies, maintenance problems in the property, water leaks, temperature control, personal preferences for bedding firmness, electrical outages, acts of God or any circumstance outside of its direct control. TRAVEL INSURANCE IS HIGHLY RECOMMENDED TO PROTECT YOUR FINANCIAL INTERESTS. Refunds and credits will only be granted for situations that are within the direct control of Resort Properties of Angel Fire. The maximum amount of any refund or credit will be the prorated value of any lost occupancy you incur. If you are provided a credit greater than $50, you will be mailed a check from our office no earlier than sixty (60) days after your stay. RE-BOOKING AFTER CANCELLATION: RPAF will attempt to re-book a property if you have to cancel for any reason and you will be provided a partial credit if the property is successfully re-booked. The amount the property is re-booked for is at the sole discretion of RPAF and may be less than the amount you paid. RPAF manages multiple properties and is not obligated to re-book the property you reserved before booking other properties RPAF manages. RPAF charges a rebooking fee as stated in the RPAF Cancellation Policy, which is available upon request. RPAF may cancel any reservation without any obligation or penalty to RPAF, if a guest does not respond to repeated communication attempts via phone or email. We realize that sometimes unforeseen circumstances arise. If you contact us and describe your extenuating circumstances (e.g., lost job, illness, injury) we will attempt to re-book the property to another person. If we are able to re-rent the property, then we will refund that amount to you, minus a 30% administrative fee.

  • Q15) What should I do if something requires maintenance during my stay?

    A: For non-emergency repairs and maintenance we provide service 7 days a week from 9 a.m. to 5 p.m. Major holidays are excluded. Emergencies are handled 24/7/365. To request maintenance services, contact the office at (575) 377-6441.

  • Q16) Will my accommodations have internet/Wi-Fi and telephone service?

    A: Most of our properties have internet service and it is noted in the amenity description. In the age of cellular phones, the majority of our properties have removed the landline.

  • Q17) Will my accommodations have cable TV?

    A: Most of the properties we manage have cable or smart TV’s with internet. Please check the amenities list for individual properties when booking for details regarding the type and number of televisions.

  • Q18) What if I lose my key?

    A: Call us and we will assist you 24/7 in regaining access to your accommodations. There will be a fee to replace any lost keys. In the event you need emergency assistance due to your negligence (late night forgetfulness due to consumption of adult beverages) we may assess a trip charge. We don’t like getting out of bed at 2 a.m. to help someone find their key.

  • Q19) Who am I renting from?

    A: You are renting directly from the private owner of the property. Resort Properties Angel Fire is the representative of the owner. We owe a fiduciary duty to our clients.

  • Q20) What do I do if there are other people disturbing my stay?

    A: If there is a disturbance during your stay, you should call (575) 377-3214 to be connected to the Angel Fire Police Department. In case of emergencies dial 911.

  • Q21) Is smoking allowed?

    A: No. Please be aware that smoking of any kind may result in the immediate termination of your stay without refund. If there is any evidence of smoking inside a unit or outside on an attached balcony, patio or deck, you may incur a $500 fine.

  • Q22) Are pets allowed?

    A: Most of our properties do not allow pets. Please do not attempt to bring pets unless pre-arrangements have been made with RPAF. Any guest found with an unauthorized pet will be charged a non-refundable damage fee of $500 plus tax. If you are planning on traveling with your pet, please notify RPAF before arriving to verify whether or not your unit is pet-friendly. There is a $200 fee plus tax required if your unit is pet-friendly (2 pet maximum). If your unit is not pet-friendly, RPAF will be happy to refer you to a local boarding facility.