FAQs

A: If you are traveling from out of state, we recommend you purchase travel insurance. You can purchase a policy for a small amount that will cover your vacation for many unforeseeable circumstances. As opposed to other vacation destinations, traveling to the mountains poses extra risks. A few examples include canceled or delayed flights, impassable road conditions, and skiing injuries. Though we truly sympathize with our guests when something unfortunate happens, there are not very many circumstances in which we can provide refunds or reschedule your trip. It is precisely for this reason that you should carefully consider purchasing travel insurance. https://www.generalitravelinsurance.com/

A: Booking a vacation rental is like staying at the house of a friend. In our vacation rentals you will experience significantly more space, privacy, and comforts that feel like home, including a kitchen and a location that is beyond what most hotels can offer. All this at a significantly lower cost than a hotel with comparable features. But these benefits bring different considerations than a hotel. More privacy means that most guests do not want daily housekeeping. We offer a check-out clean and, for an added fee, mid-stay cleans. We also offer a starter supply of some consumables, including, paper towels, toilet paper, dish soap and more, but these items are not restocked during a stay. A kitchen allows you to make home-cooked meals and guests will likely visit the store to purchase groceries.Self-sufficiency is key to a happy stay in a vacation rental. We do provide housekeeping and 24/7 maintenance, but these are primarily for properties in between stays. Our staff services vacation rentals across several square miles, unlike a hotel that manages a single building. We have to strike a balance between cost and service, and have found that our current system has struck this balance as most of our guests are satisfied with their stays.Hotels roll their housekeeping costs into their nightly rates. We choose to simply charge our guests the cost of a check-out clean regardless of the number of nights in their stay so our cleaning fee is broken out. The housekeeping staff for a hotel cleans the same type of room with limited furnishings in a single building. Dirty linens are returned to a location within the same building. Our housekeeping staff cleans homes, some with several bedrooms and bathrooms, across several square miles that are full of furnishings and extra items. Dirty linens must be returned to a centralized location. A standard hotel room can be cleaned in fifteen minutes. A standard 2-bedroom vacation rental can take up to three hours to clean. To keep costs down and to increase efficiency, we ask guests to help our staff by loading and running the dishwasher and emptying the trash. This allows our cleaning staff to move through properties efficiently and helps to keep costs down.Our hope is that our guests understand the difference between booking a hotel and a vacation rental. Together we can provide affordable vacation rentals and happy stays for everyone!

A: Each rental property is fully furnished, including small appliances, basic pots and pans (if you are planning on making a special recipe that requires a particular sized dish, please bring it with you), linens, towels, blankets, pillows. Each unit is stocked with towels according to the number of people the unit can sleep. Should you desire a towel exchange during your stay, you may either choose to wash your towels in your unit (providing your unit has a washer/dryer) or exchange them at the office. Should you know in advance that you will need more supplies such as extra pillows or blankets, you may want to bring these items from home.We also furnish supplies sufficient for a three-night stay: paper towels, toilet tissue, facial tissue, liquid dish soap, dishwasher pods, scrubbing sponge, trash bags, bath soap, make-up wipes, shampoo and conditioner. If you need more supplies during your stay, you may purchase them either at the local grocery store or at our office. If your unit comes equipped with a washer/dryer, you will need to supply your own laundry detergent.

A: We have the capacity to accommodate large groups at one time. Many of our properties are in the same building and in some instances right next door to each other. Please call us to discuss your large group needs - (575) 377-6441.

A: We do not coordinate weddings, but if you are looking to save a lot of money on the exact same lodging that our competitors bundle in their “wedding packages”, then compare the price of a competitor’s wedding package to the total price of booking everything a la carte. When you do the math, you’ll find out you’re paying a premium just to purchase everything together in a package.

A: Enjoy our hassle-free check-in and head straight to the property! Check-in time is 4:00 pm onwards on your arrival date. Access to each property varies. Depending on the property you have booked, you may either need only a door code, or a physical key found in the lockbox. Please check your arrival information before your trip for the address of the property, and a pin code - for either the door or the lockbox (and its location).

A: Check-out time is 10:00 am on the departure date (a late check-out may be available for an additional fee). Please make sure all doors and windows are secure, load and start the dishwasher, leave sheets/ towels as is (do NOT put in washer), and take out the trash (if you are staying at a condo, please use trash receptacles found outside the building if available. If the receptacle is full or there is none, or you are staying at a house, please take your trash to the Angel Fire Trash and Recycling Center: @ 27 Halo Pines Terrace). Please return all physical keys if collected from the lockbox.

A: Check-in is after 4:00 pm and check-out is at 10:00am. If you would like to request an early check-in or late check-out, please reach out to us 24-48 hours in advance so we may check our availability. This service may be available for an additional fee.

A: Your reservation includes accidental damage insurance should you have an accident in the home. For your convenience, we have included the insurance premium of $28.50 to $68.50 (depending on the property size) in your total rental amount. The SafelyStay, Inc. Trust and Safety Fee includes up to $10,000 of coverage for contents damage and up to $100,000 OR $1,000,000 coverage for property damage and bodily injury, depending on the property. Complete terms regarding the Trust and Safety coverage can be found at www.safely.ai/resortpropertiesofangelfire. The Trust and Safety Fee is refundable only if the reservation is canceled in writing at least twenty-four (24) hours prior to the arrival date. Any deductible or minimum claim amount will be the responsibility of the Guest, and Resort Properties of Angel Fire will process using the form of payment on file for Guest. This excludes reservations with stays thirty (30) nights or greater.

A: We believe in maintaining the integrity of the properties we manage. Please be aware that we hold guests accountable for unreasonable wear and tear or damage to the property. When you make your reservation, your credit card information is kept on file until you check out of the property and it has been cleaned. If there’s any damage to the property, you will be contacted and your credit card will be charged to cover the cost. Remember you are the guest at someone’s second home. All we expect is the same courtesy and respect you would show a friend if you were staying overnight.

A: Cleaning fees depend on the size of a property and are disclosed prior to booking. Every property we manage is professionally cleaned before/after every stay.

A: The cost of your reservation includes stocked accommodations and a full-service professional cleaning after your stay. If you wish to have additional cleanings, we offer Light Cleans and Mid-Stay Cleans. We will be happy to arrange this at an additional cost and with at least 24 hours notice. Please note this service may not be available during the peak-season.

A: Reservations with stays twenty-nine (29) days or less, a deposit of fifty percent (50%) of the reservation total is due at the time of booking. The remaining balance is due sixty (60) days prior to your arrival date. Deposits are fully refunded if canceled up to sixty (60) days before your arrival date. Cancellations made within less than sixty (60) days notice will result in a 100% loss of all payment. This loss can be avoided if Travel Insurance is purchased in advance and the reason for cancellation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing. Reservations with stays thirty (30) days or more will require a deposit of fifty percent (50%) non-refundable/non-transferable and due at the time of booking. The remaining balance is due sixty (60) days prior to your arrival date, at which time the entire reservation is non-refundable/non-transferable. This loss can be avoided if Travel Insurance is purchased in advance and the reason for cancellation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing. Refunds and credits will only be granted for situations that are within the direct control of Resort Properties of Angel Fire. The maximum amount of any refund or credit will be the prorated value of any lost occupancy you incur. If a guest arrives and decides to leave early, there is no refund for the remaining nights.

A: For non-emergency repairs and maintenance we provide service 7 days a week from 9 a.m. to 5 p.m. Major holidays are excluded. Emergencies are handled 24/7/365. To request maintenance services, contact the office at (575) 377-6441.

A: Most of our properties have internet service and it is noted in the amenity description. In the age of cellular phones, the majority of our properties have removed the landline.

A: Most of the properties we manage have cable or smart TV’s with internet. Please check the amenities list for individual properties when booking for details regarding the type and number of televisions.

A: Call us and we will assist you 24/7 in regaining access to your accommodations. There will be a fee to replace any lost keys. In the event you need emergency assistance due to your negligence (late night forgetfulness due to consumption of adult beverages) we may assess a trip charge. We don’t like getting out of bed at 2 a.m. to help someone find their key.

A: You are renting directly from the private owner of the property. Resort Properties Angel Fire is the representative of the owner. We owe a fiduciary duty to our clients.

A: If there is a disturbance during your stay, you should call (575) 377-3214 to be connected to the Angel Fire Police Department. In case of emergencies dial 911.

A: No. Please be aware that smoking of any kind may result in the immediate termination of your stay without refund. If there is any evidence of smoking inside a unit or outside on an attached balcony, patio or deck, you may incur a $500 fine.

A: Most of our properties do not allow pets. Please do not attempt to bring pets unless pre-arrangements have been made with RPAF. Any guest found with an unauthorized pet will be charged a non-refundable damage fee of $500 plus tax. If you are planning on traveling with your pet, please notify RPAF before arriving to verify whether or not your unit is pet-friendly. There is a $200 fee plus tax required if your unit is pet-friendly (2 pet maximum). If your unit is not pet-friendly, RPAF will be happy to refer you to a local boarding facility.